Thursday, April 04, 2019: 11:00am - 12:30pm - Independence East West: Papers: What is the Visitor Journey?
This paper affirms that technology is the smallest part of a successful exhibition experience—and that it is only through looking holistically at museum experience design can technology deliver the desired outcomes to and with visitors. The paper describes how the NFC-enhanced paper map was produced, how it was received by our visitors, how it evolved over the run of the exhibition, and how it is influencing future developments at ACMI.
With the Wonderland exhibition now touring internationally to other museums across Asia, Europe, UK and later, North America, this paper also explores how other museums may need to iterate their own operating and logistical models to successfully host and learn from this exhibition—and what lessons might be learned more broadly by the sector.
Baldwin, T. and L.T. Kuriakose (2009). "Cheap, Accurate RFID Tracking of Museum Visitors for Personalized Content Delivery." In J. Trant and D. Bearman (eds). Museums and the Web 2009: Proceedings. Toronto: Archives & Museum Informatics. Published March 31, 2009. Consulted January 7, 2019. Available at: http://www.archimuse.com/mw2009/papers/baldwin/baldwin.html
Chan, S. and Cope, A. (2015). "Strategies against Architecture: Interactive Media and Transformative Technology at the Cooper Hewitt, Smithsonian Design Museum." Curator, 58: 352-368. Available at: https://doi:10.1111/cura.12118
Ciolfi, L., and M. McLoughlin. (2011). "Physical Keys to Digital Memories: Reflecting on the Role of Tangible Artefacts in Reminisce." In J. Trant and D. Bearman (eds). Museums and the Web 2011: Proceedings. Toronto: Archives & Museum Informatics. Published March 31, 2011. Available at: http://conference.archimuse.com/mw2011/papers/physical_keys_digital_memories
Flack, A. & Patchett, M. (2014). "Curpanion: RFID in Museums and Galleries: A Review." Available at: http://old.react-hub.org.uk/objects-sandbox/projects/2014/curpanion/journal/rfid-in-museums-and-galleries-a-review/
Hsi, S., & Fait, H. (2005). "RFID enhances visitors’ museum experience at the Exploratorium." Communications of the ACM, 48(9), 60. Available at: doi:10.1145/1081992.1082021
Northernlight. (n.d.). "RFID ring for Media Experience." Available at: https://northernlight.nl/project/dutch-institute-for-sound-and-vision/
Parry, M. (2018). "The Australian Music Vault" (Review). Available at: https://medium.com/@vaguelym/the-australian-music-vault-191bf5c9ec3a
Paterson, L. (2016). "Making the Nightingale and the Rose exhibition web presence.” Available at: https://labs.acmi.net.au/nightingale-and-the-rose-exhibition-long-form-bc6005334cc7
Ray, B. (2011). “Museum gets free NFC phone-tap exhibit cards from Nokia.” The Register. Available at: https://www.theregister.co.uk/2011/08/17/nokia_nfc_london/
Sandpit (n.d.). "Arts Centre Melbourne—The Story of Lamp." Available at: http://www.wearesandpit.com/work/the-story-of-lamp/
Shelly, K. (2015). "When the optimal interface is paper: improving visitor information." Available at: https://labs.cooperhewitt.org/2015/when-the-optimal-interface-is-paper-improving-visitor-information/