Everything Old is New Again


Wes Lindamood, United States Holocaust Memorial Museum, USA, Michael Haley Goldman, United States Holocaust Memorial Museum, USA

Using the recently redesigned Holocaust Encyclopedia (HE) as a primary case study, with supporting examples from the United States Holocaust Memorial Museum’s work on USHMM.org and Experiencing History, this paper will explore how we are taking an audience-centered approach to content strategy for our digital products. As part of our exploration, we will examine the challenges that digital teams face when working with limited resources to support ever-evolving user needs for new and existing products.