Papers: What is the Visitor Journey?

Thursday, April 04, 2019: 11:00am - 12:30pm
Independence East West

Chair: Allegra Burnette

End to end experience design: lessons for all from the NFC enhanced Lost Map of Wonderland 
- Sebastian Chan, Australian Centre for the Moving Image, Australia

Walking in the shoes of our visitors: Human-centered design and organizational change at the Isabella Stewart Gardner Museum
- Michelle Grohe, Isabella Stewart Gardner Museum, USA, Laura Mann, Frankly, Green + Webb USA, USA

Labs as an Agile Instrument to Supercharge the Development of a Tech Heavy Museum: Making independent choices by failing early and learning by doing
- Maarten Brinkerink, Netherlands Institute for Sound and Vision, Netherlands