User centered website for the Dutch National Archives (1)


Friday, April 05, 2019: 1:00pm - 2:00pm - Constitution: Demonstrations 3

Michel Ketelaars, Nationaal Archief, The Netherlands

For the development of our new website, the Dutch National Archives chose a thorough ‘user centered design’. Every year, over 1.6 million researchers from around the world visit the website, where they can find descriptions of about 88 miles of archived paper material, one million digitized photographs, 300.000 maps and 1.2 petabytes of born digital files. The Dutch National Archives regard it as their duty to provide visitors an efficient and pleasant way to search our collection. To do so, they explicitly asked their customers for their opinions while developing the new website. During our lightning talk we will guide our audience through every development step. From collecting ideas while interviewing representatives of our customer groups, to shaping our agile story board, right up to building all necessary functionalities, user testing and refining functions and content. During the entire process, we put the desires and expectations of our customers at the center of our design.

Ina Dijkman is head of the public services department of the Dutch National Archives and responsible for the digital services regarding the collection. Michel Ketelaars is historian and product owner of the new website.